How Sales Managers Can Best Handle Client Terminations

Sales professionals spend innumerable hours attempting to obtain customers; unfortunately, there are also times when it is not only appropriate, but necessary, to sever relations with a problem client. An all-inclusive list of infractions is not practical, but it is possible to cite the most common examples of client misconduct. If a customer has engaged in one or more of the following, for instance, the relationship might have to be terminated. The client has 1) initiated or participated in criminal activity 2) engaged in inappropriate or reckless behavior 3) subjected a member of the sales team to verbal abuse 4) made demands that are outside the scope of contractual obligations It is impossible to foresee every circumstance, but there are Learn More.